![]() ![]() - And if you haven’t finished your course within 6 months? Don’t worry, you can buy an extra 1 months access directly online!.- You need more hours to take and pass your course? OTT offers packages of 5 or 10 additional hours that you can buy directly online!.- 45 hours allocated time to complete your course within the 6 months access period.- 6 months access to your Training account.* Create new flight bookings as needed for airline staff or passengers * Handle infant passengers, electronic ticket updates, and other passenger details * Process (and create) high-priority passenger comments regarding check-in and boarding * Verify and manage frequent traveller (FQTV) membership information * Manage airport-based and in-flight service requests including wheelchairs and special meals * Access the reservations (GDS) system to verify passenger and flight data ![]() * Verify passengers who are travelling together and look up history of airport-based transactions like check-in and boarding * View and analyze a complete Customer Product Record (CPR) for passenger information and booked airline products * View graphical airplane seat maps, change existing passenger seat assignments, assign new seats * Cancel check-in due to no shows, sick passengers, or passengers denied boarding * Check-in bags individually or as part of a baggage pool * Check-in standby passengers who have cleared the waitlist * Check-in passengers for specific flights or ongoing connections * Check-in individuals, families, and groups ![]() * Search for and retrieve existing passenger reservations * Subscribe to airport-related broadcast messages, publish new messages * Verify connected devices (baggage tag, boarding pass printers, etc.) * Sign into and out of the Altea DCS system and navigate the user interface Anyone considering a career for an airline or at an airport will benefit from this skills-based DCS training. Worldwide, tens of millions of people are employed at airports and in related careers. The simulator can also be used for role playing exercises, problem solving and customer service training. The training includes a full-featured DCS simulator program, giving students essential hands-on experience in the context of a real-world airport environment. Through Altea, airport agents perform passenger and baggage handling functions including check-in, seat assignments, and in-flight service requests. Altea is one of the most widely used DCS systems. This course provides hands-on training of the Amadeus Altea Departure Control System (DCS), Customer Management (CM) platform, used by airline agents to manage passengers at the airport. ![]()
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December 2022
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